Máy in HP

 Lỗi máy in HP

Error Codes
Error 10 -Supplies Memory Error 10.XX.YY Exact format is dependent on printer model

The printer is unable to read the electronic information (elabel) on the print cartridge. This helps track page count and life of consumable.
XX Description00 memory error on the cartridge or 01memory device not found
10.00.00 Black print cartridge
10.00.01 Cyan print cartridge
10.00.02 Magenta print cartridge
10.00.03 Yellow print cartridge

1. Supplies used in newer printer models contain a memory chip. The information contained on this chip is dependent on the printer model and the supply. The error 10 indicates a problem with the printer obtaining the information from this chip. The chip may be missing or defective or contain incorrect information. There may be a problem with connection between the memory chip and DC controller. Turn the printer off/on to attempt to clear or reset the message. Remove and reinstall the supply, replace the supply.
2. Replace the memory chip cable/connector or the DC controller.
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   Error 10.32.00 Unauthorized Supply
   Alternates with for help press "?" - A new non-HP supply has been installed this message continues until you press the check button or install an HP supply item
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   Error 11 - Paper Out

1. Paper tray empty or not seated correctly. A buildup of toner on the edges of the tray which slide into the printer can sometimes cause problems. Take a sharp tool, like a razor blade and scrape the buildup off these edges.

2. Sensor Arm Stuck or Broken - check for free movement of the sensor arm. On the LJ4/4M/4+/4M+ the sensor flag can get knocked out of place when a paper jam occurs and the tray is pulled out abruptly. Most times this can simply be reinstalled. If it's broken, you will need to replace the sensor flag.

3. Defective Tray Size Sensing or Configuration - Most trays have tabs which depress a series of switches when installed. Verify that the tabs aren't damaged and that the tray switches located in the printer are not damaged. You can depress these by hand and hear them click. Occasionally the contact for the micro switch will get bent and will have to be replaced. Also verify the configuration through the menus on the printer.

4. Defective Paper Control Sensor PCB - These do fail and will need to be replaced.
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Error 12 Printer Open

1. Paper path door (IIP/IIIP) or top cover open. On the IIP/IIIP this can be caused by a defective toner cartridge, defective cooling fan, PS4 or PS5 sensors. Also caused by the density adjusting PCA located behind the density adjusting slide switch. This board takes the input from the two sensors and provides info to the DC controller. If the board becomes defective, you will receive an error 12. Easily replaced after removing the top cover and three wiring harness connectors. If you want to attempt board level repair try the electrolytic capacitor, C702, 10 uF 50 VDC. On the 4P/5P printers, the top cover is open or no toner cartridge is installed. This error can also be caused by a defective interlock switch assembly.

2. On the Laserjet 4/4+ an error 12 can indicate the top cover open or a broken tab on the cover assembly. On rare occasions a defective paper control assembly or actuator can cause this problem. Verify the tab on the cover is not broken.

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Error 13 Paper Jam

Error Message Forms: 13.XX.YZ - additonal location info on display or 13.XX.YY - a jam exists in the media path
Paper jams can be in the pickup from the tray, inside printer at toner cartridge, inside at the fuser, in duplex assembly if so equiped
XX = Jam Code - a jam exists in the paper path many models, location indicated by XX and YY
Y = Device Number
Z = Device Type
Possible Locations: Tray 1, Tray 2, Tray 3, Rear Door, Top Cover, Jam 13.13.00 indicates a jam in the duplexer assembly

13.13 - Jam inside duplexer
13.1C.00 - A jam exists in the fuser area